Produce Diverse Teams
You can establish diverse teams to allocate tickets to, and for every team you can produce a special email alias, which customers can contact instantly.
Timesheet On Tickets
Follow the time consumed on tickets timesheeting on them. To record the exact time utilize a timer, with the potential of having numerous users recording their hours at the similar time on the identical task/ticket. On the customer's portal, timesheets can be exhibited.
Prioritize Your Tickets
You can select diverse degrees of precedence for your tickets.
Establish Tickets Via Email
Customers can smoothly build tickets through email. Automatically establish a ticket on incoming emails and based on the email aliases they can be allocated to the comparable teams.
Determined Your Own SLA Rules
Determine standards for your teams by generating your personal SLA rules. Service Level Agreements can be established depending on ticket issue classes, tags and/or precedence. Select among a stage to be achieved, or for a SLA to implement at a particular stage.
Establish Tickets Through Live Chat
You can communicate with your customers through the Live Chat and immediately generate a ticket straight away with the chat window through helpdesk odoo 13.